Jetumo Privacy Policy

Privacy Policy

Last Updated: 21 April 2025

1. Introduction

At Jetumo (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, hosting services, and related products (collectively, the “Services”).

We do not sell or share your personal data with third parties for marketing purposes. This policy outlines our practices regarding your personal information and your rights concerning that information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.

Please read this Privacy Policy carefully. By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Data: Name, username, or similar identifiers
• Contact Data: Email address, telephone number, physical address, billing address
• Financial Data: Payment card details (stored securely through our payment processors)
• Transaction Data: Details about payments and services you’ve purchased
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website and Services
• Marketing Data: Your preferences in receiving marketing from us

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Server Logs: IP addresses, pages visited, time spent on pages, referring pages
• Device Information: Type of device, operating system, unique device identifiers
• Location Information: General location derived from IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section)

2.3 Website Hosting Content

As a website hosting provider, we process and store content uploaded to websites we host on behalf of our clients. This content remains the property of our clients and is subject to their own privacy policies.

3. How We Collect Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, purchasing services, requesting support, or communicating with us
• Automated Technologies: Information collected automatically through cookies, server logs, and similar technologies
• Third Parties: We may receive information about you from third parties including business partners, analytics providers, and payment processors

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide Our Services

• Creating and managing your account
• Processing transactions and payments
• Providing technical support
• Managing website hosting and related services
• Implementing requested website changes and updates
• Monitoring service performance and security

4.2 To Improve Our Services

• Analyzing usage patterns and trends
• Identifying and fixing technical issues
• Developing new features and services
• Conducting research to improve our offerings

4.3 For Communication

• Responding to your inquiries and support requests
• Providing important service updates and notices
• Sending renewal notifications and billing information
• Delivering marketing communications (with your consent)

4.4 For Legal and Security Purposes

• Verifying identity and preventing fraud
• Detecting and preventing security incidents
• Ensuring compliance with our Terms of Service
• Meeting legal obligations and responding to legal requests

5. Legal Basis for Processing

We process your personal information in accordance with the New Zealand Privacy Act 2020 and based on the following legal grounds:

• Contract Performance: Processing necessary to provide services you’ve requested
• Legitimate Interests: Improving our services, ensuring security, and business administration
• Legal Obligation: Compliance with legal requirements
• Consent: Processing based on your specific consent (e.g., marketing communications)

We collect and use your personal information for purposes that are directly related to our functions or activities, where you would reasonably expect us to do so, or where you have consented to such use.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors for transaction handling
• Email service providers for communication
• Analytics providers for service improvement
• Customer support platforms for issue resolution
• Cloud infrastructure providers for service hosting

All service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

6.2 Legal Requirements

We may disclose your information when required by law, such as:

• In response to valid legal process (court orders, subpoenas)
• To comply with regulatory requirements
• To protect our rights, privacy, safety, or property
• To detect, prevent, or address fraud or security issues

6.3 Business Transfers

If Jetumo is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

6.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

7. International Data Transfers

Jetumo is based in New Zealand, but we operate a global infrastructure with servers located in multiple regions including New Zealand, Australia, South Africa, United States, United Kingdom, and the Netherlands. Your data may be processed and stored in any of these locations depending on service optimization, performance requirements, and redundancy needs.

This international infrastructure allows us to provide faster service and better reliability to our customers worldwide. When we transfer personal data across international borders, we take reasonable steps to ensure that your information is protected in accordance with the New Zealand Privacy Act 2020 and other applicable data protection laws, including:

• Implementing appropriate technical and organizational security measures across all server locations
• Using service providers with appropriate security measures and privacy policies
• Ensuring data is only transferred for the purposes for which it was collected
• Obtaining your explicit consent for specific transfers where appropriate

By using our Services, you acknowledge and consent to the international transfer and processing of your personal information as described in this section. If you have concerns about specific countries where your data may be processed, please contact us using the information in Section 15.

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, alteration, and disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure network infrastructure with firewalls and intrusion detection
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for our staff
• Data backup and disaster recovery procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting requirements.

• Account Information: Retained while your account is active and for a reasonable period afterward
• Transaction Data: Retained for tax and accounting purposes as required by law (typically 7 years)
• Support Communications: Retained to provide ongoing service and maintain service history
• Website Content: Retained while hosting services are active and for a limited period after service termination

When personal data is no longer needed, we securely delete or anonymize it.

10. Your Data Protection Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of your personal information if it is inaccurate
• Deletion: Request deletion of your data in certain circumstances
• Restriction: Request we stop using your information in certain ways
• Data Portability: Request a copy of your data in a re-usable format
• Withdraw Consent: Withdraw consent where processing is based on consent

If you’re located in other jurisdictions, you may have additional rights under your local laws.

To exercise these rights, please contact us using the information provided in Section 15. We will respond to your request without undue delay and in accordance with the timeframes specified in the Privacy Act 2020.

11. Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. Cookie Policy

12.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies (like web beacons and pixels) to recognize you, remember your preferences, and analyze how you use our Services.

12.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our Services
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Collect information about how you use our Services
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

12.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

13. Third-Party Links

Our Services may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy [at] jetumo dot com Postal Address: [Jetumo Physical Address, New Zealand] Privacy Officer

16. Complaints

If you have a complaint about our use of your information, please contact us directly first. You also have the right to submit a complaint to the New Zealand Privacy Commissioner.

New Zealand Privacy Commissioner:

Phone: 0800 803 909

Website: https://www.privacy.org.nz/your-rights/making-a-complaint/